1. Introduction
At webarc.day, we strive to provide excellent service and value to our customers. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services. We want you to be completely satisfied with your purchase.
2. General Refund Policy
We offer refunds under the following circumstances:
- Service Issues: If our service is not functioning as advertised due to technical issues on our end
- Billing Errors: If you were charged incorrectly or for services you did not receive
- Duplicate Charges: If you were charged multiple times for the same service
- Unauthorized Charges: If charges were made without your authorization
3. Subscription Refunds
3.1 Monthly Subscriptions
For monthly subscriptions, we offer a 30-day money-back guarantee. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.
3.2 Annual Subscriptions
For annual subscriptions, we offer a 30-day money-back guarantee. After the first 30 days, refunds are provided on a prorated basis for the remaining unused period.
3.3 Subscription Cancellation
You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds are provided for partial months of service after the initial 30-day period.
4. One-Time Purchases
For one-time purchases of digital products or services:
- Digital Products: Refunds are available within 14 days of purchase if the product is defective or not as described
- Services: Refunds are available if the service cannot be delivered due to technical issues on our end
- Consulting Services: Refunds are available if the service has not been provided or if there are extenuating circumstances
5. Non-Refundable Items
The following items are generally non-refundable:
- Custom development work that has been completed
- Consulting services that have been provided
- Digital products that have been downloaded or accessed
- Services that have been fully utilized
- Third-party fees or charges
6. Refund Process
6.1 Requesting a Refund
To request a refund, please contact us at kenny@ketryon.com with the following information:
- Your account email address
- Order or transaction ID
- Reason for the refund request
- Date of purchase
6.2 Refund Processing
Once we receive your refund request, we will review it within 3-5 business days. If approved, refunds will be processed to your original payment method within 5-10 business days, depending on your payment provider.
7. Dispute Resolution
If you disagree with our refund decision, you may:
- Contact us to discuss the matter further and provide additional information
- Escalate the issue to our customer service team for review
- If you paid via credit card, you may contact your card issuer to dispute the charge
8. Policy Updates
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us at kenny@ketryon.com. We are here to help and will respond to your inquiry as quickly as possible.